The BPO industry in India is growing at a high rate and the demand for skilled professionals is also high. Communication Skills is an essential part of any business, especially in the BPO industry. The young professionals lack the requisite communication skills to enter this sector.
At GlobalEdx, we train and assist you in getting placed at one of our MNC clients. This is a 100% placement guaranteed programme. This course has been designed to fill the gap between you and the industry requirements. We will help you to improve and have excellent communication skills and effective interpersonal and organizational communication. You will be assessed regularly through the practical class activities.
After this Course:
- You will be able to communicate effectively.
- You will become an active listener.
- You will have good interpersonal communication skills.
- You will have a neutral accent.
At least basic communication skills and flexible
Communicative Grammar (5 days)
- Parts of Speech
- Tenses – Past, Present & Future
- Subject Verb Agreement
- Direct & Indirect Speech
- Active & Passive Voice
Voice & Accent Neutralization (5 days)
- Vowel & Consonant Sounds
- Voice Modulation
- Telephone Etiquette – Types of Customers & Mock Calls
- E-mail Etiquette
- Soft Skills – Time Management, Stress Management, Self-Motivation, Team Building Skills
Interview Skills & Training (10 days)
- Personal Introduction
- Interview Questions
- Mock Interview
- Just A Minute (JAM)
- Group Discussion