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:  +91 8099 133 133 (India)

contact-icon

:  +91 8099 133 133 (India)

Course Description

The BPO industry in India is growing at a high rate and the demand for skilled professionals is also high. Communication Skills is an essential part of any business, especially in the BPO industry. The young professionals lack the requisite communication skills to enter this sector.

At GlobalEdx, we train and assist you in getting placed at one of our MNC clients. This is a 100% placement guaranteed programme. This course has been designed to fill the gap between you and the industry requirements. We will help you to improve and have excellent communication skills and effective interpersonal and organizational communication. You will be assessed regularly through the practical class activities.

After this Course:

  • You will be able to communicate effectively.
  • You will become an active listener.
  • You will have good interpersonal communication skills.
  • You will have a neutral accent.
Prerequisites

At least basic communication skills and flexible

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Course Contents

Communicative Grammar (5 days)

  • Parts of Speech
  • Tenses – Past, Present & Future
  • Articles
  • Subject Verb Agreement
  •  Direct & Indirect Speech
  •  Active & Passive Voice

Voice & Accent Neutralization (5 days)

  •  Vowel & Consonant Sounds
  •  Phonetics
  • Voice Modulation
  • Articulation
  • Syllables
  • Intonation
  • Pronunciation
  • Telephone Etiquette – Types of Customers & Mock Calls
  • E-mail Etiquette
  • Soft Skills – Time Management, Stress Management, Self-Motivation, Team Building Skills

Interview Skills & Training (10 days)

  •  Personal Introduction
  •  Interview Questions
  •  Mock Interview
  •  Just A Minute (JAM)
  •  Group Discussion

Trainers

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Shveta Dutta

The course training is led by our Communication Trainer, Ms. Shveta Dutta, who has over 6 years’ experience in training. She has a passion for training and guiding students to help them develop their communication skills and become industry ready.

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