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:  +91 8099 133 133 (India)

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:  +91 8099 133 133 (India)

Course Description

ServiceNow is a software platform that supports IT service management and automates common business processes. This software as a service (SAAS) platform contains a number of modular applications that can vary by instance and user.

Service Now is most demanding Course. It is predicted that there would be lakhs of jobs available in future.

Here @ GlobalEdx we give you an opportunity to begin your career in the leading Service Now. We trained the candidates to get better opportunity in the future and get placement in different startups.

Our Service Now Training will enable you to learn online Service Now Classes from our experienced faculty and make you job ready to meet leading Corporates requirements.

Learn Service Now today and become the next lucky person to be placed by GlobalEdx.com:

About this program :

  • It is a Program on ServiceNow for 30 days.
  • Active Placement Assistance with our clients
  • Exposure to real time industry projects
  • Specific training needs of each individual is understood and addressed
Prerequisites
FAQs
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Course Contents

SERVICENOW DEVELOPMENT:

 Introduction to Service Now : 

  •  What is Service Now
  •  Why and who can use Service Now
  •  Concept of cloud computing in Service Now
  •  Introduction to ITIL foundation 
  •  Navigation and users
  •  Helpful portals, releases 

Customize Homepage : 

  •  Creating Gauges
  •  Define CSS properties, UI Properties
  •  Change visibility of Homepage and banner

Tables, Form, Dictionary :

  •  Creating Application, module 
  •  Creating table
  •  Personalizing form and table layout
  •  Creating Section,
  •  View
  •  Dictionary entries
  •  Dictionary overrides
  •  Reference qualifiers
  •  Related lists

Update set’s Creation : 

  •  Creating an update set 
  •  Merge update set
  •  Retrieve Update set in another instance

Creating workflow : 

  •  Workflow editor and workflow scripts 
  •  Workflow activities and workflow context
  •  Workflow stages, transitions

Service catalog management :

  •  Use of service catalog, back end execution
  •  Creating catalog item, record producer, order guide
  •  Create RITM and catalog task
  •  Attaching workflow to catalog items

Importing data in Service Now: 

  •  Data sources,
  •  XML import
  •  Transform maps, 
  •  Scheduled data import
  •  Import sets
  •  Transform scripts 
  •  Data load automation

User Administration : 

  •  Creating groups
  •  Users and Departments
  •  Concept of delegation 
  •  Customizing user profile
  •  Roles & group membership
  •  Fetch detail of logged in user

Email Notification : 

  •  Defining a Template 
  •  Define notification 
  •  Email logs 
  •  Introduction to SMTP and POP mail servers
  •  Trigger email on event

Create SLA &Schedule : 

  •  SLA Definitions
  •  SLA Properties
  •  Attach SLA to tasks
  •  Create schedule and child schedule

Scheduled Jobs : 

  •  Introduction to scheduled jobs
  •  Scheduled Job log
  •  Scheduled reports

Access Control List : 

  •  Create Read, Write and Create ACL on table and field level
  •  Debug ACLS
  •  Write ACL Scripts 
  •  Concept of privileged system admin

Content Management (CMS) :

  •  Creating site, page
  •  Dynamic content block
  •  Define Header, theme, style sheet
  •  Creating UI page, UI macros

Introduction to Web service : 

  •  Introduction to web services
  •  SOAP Messages

Debugging : 

  •  Personalize users
  •  Debugging Business Rule
  •  Debugging ACL
  •  Background scripts

 

SERVICENOW ADMIN 

Introduction to Service Now : 

  •  What is Service Now
  •  Why and who can use Service Now
  •  Concept of cloud computing in Service Now
  •  Introduction to ITIL foundation 
  •  Navigation and users
  •  Helpful portals, releases 

Incident Management : 

  •  Overview
  •  Incident management process
  •  Continual service improvement to incident management

Change Management : 

  •  Overview 
  •  Change management process (Raising, planning and Authorize)
  •  Change management workflow and change task
  •  Continual service improvement to change management

Problem Management : 

  •  Overview
  •  Problem management process (identify, Investigate, Resolve)
  •  Problem management workflow and problem task types
  •  Continual Service improvement to problem management
  •  Context menu

Asset and Configuration management : 

  •  Introduction to CI and Asset
  •  Class and category CI
  •  Model and type of assets
  •  CMDB Plug-in and CI Relationships

Knowledge Management : 

  •  Overview
  •  Knowledge Management Roles
  •  Application and Modules
  •  Using Knowledge
  •  Creating Knowledge
  •  Translating Knowledge
  •  Tracking and Reporting on Knowledge

SLA & SDLC : 

  •  Introduction to SLA,OLA and UPC
  •  SLA Workflow
  •  Service Level Agreement
  •  SDLC In Service now

 

 

SERVICENOW INTEGRATIONS:

Course Content  :

  •  Implementation 
  •  Review of ServiceNow Engagement Methodology
  •  Core System Setup including CMDB
  •  Application Security
  •  Integrations including introduction t LDAP and Web Services
  •  Hands-on Implementation based n functional requirements
  •  Mid Server 
  •  G-live preparation and checklist,  
  •  Performance and Coding best practices
  •  Customize Homepage

 

Trainers

rajan

MIR HASSAN ABBAS RAZVI

Mir holds 3+ years of experience in this field. His classes are completely practical oriented.

ServiceNow Development and Admin Training
Course Description

ServiceNow is a software platform that supports IT service management and automates common business processes. This software as a service (SAAS) platform contains a number of modular applications that can vary by instance and user.

Service Now is most demanding Course. It is predicted that there would be lakhs of jobs available in future.

Here @ GlobalEdx we give you an opportunity to begin your career in the leading Service Now. We trained the candidates to get better opportunity in the future and get placement in different startups.

Our Service Now Training will enable you to learn online Service Now Classes from our experienced faculty and make you job ready to meet leading Corporates requirements.

Learn Service Now today and become the next lucky person to be placed by GlobalEdx.com:

About this program :

  • It is a Program on ServiceNow for 30 days.
  • Active Placement Assistance with our clients
  • Exposure to real time industry projects
  • Specific training needs of each individual is understood and addressed
Prerequisites
FAQs
heart-red
stars
Rating: /10- reviews
Share:
Course Contents

SERVICENOW DEVELOPMENT:

 Introduction to Service Now : 

  •  What is Service Now
  •  Why and who can use Service Now
  •  Concept of cloud computing in Service Now
  •  Introduction to ITIL foundation 
  •  Navigation and users
  •  Helpful portals, releases 

Customize Homepage : 

  •  Creating Gauges
  •  Define CSS properties, UI Properties
  •  Change visibility of Homepage and banner

Tables, Form, Dictionary :

  •  Creating Application, module 
  •  Creating table
  •  Personalizing form and table layout
  •  Creating Section,
  •  View
  •  Dictionary entries
  •  Dictionary overrides
  •  Reference qualifiers
  •  Related lists

Update set’s Creation : 

  •  Creating an update set 
  •  Merge update set
  •  Retrieve Update set in another instance

Creating workflow : 

  •  Workflow editor and workflow scripts 
  •  Workflow activities and workflow context
  •  Workflow stages, transitions

Service catalog management :

  •  Use of service catalog, back end execution
  •  Creating catalog item, record producer, order guide
  •  Create RITM and catalog task
  •  Attaching workflow to catalog items

Importing data in Service Now: 

  •  Data sources,
  •  XML import
  •  Transform maps, 
  •  Scheduled data import
  •  Import sets
  •  Transform scripts 
  •  Data load automation

User Administration : 

  •  Creating groups
  •  Users and Departments
  •  Concept of delegation 
  •  Customizing user profile
  •  Roles & group membership
  •  Fetch detail of logged in user

Email Notification : 

  •  Defining a Template 
  •  Define notification 
  •  Email logs 
  •  Introduction to SMTP and POP mail servers
  •  Trigger email on event

Create SLA &Schedule : 

  •  SLA Definitions
  •  SLA Properties
  •  Attach SLA to tasks
  •  Create schedule and child schedule

Scheduled Jobs : 

  •  Introduction to scheduled jobs
  •  Scheduled Job log
  •  Scheduled reports

Access Control List : 

  •  Create Read, Write and Create ACL on table and field level
  •  Debug ACLS
  •  Write ACL Scripts 
  •  Concept of privileged system admin

Content Management (CMS) :

  •  Creating site, page
  •  Dynamic content block
  •  Define Header, theme, style sheet
  •  Creating UI page, UI macros

Introduction to Web service : 

  •  Introduction to web services
  •  SOAP Messages

Debugging : 

  •  Personalize users
  •  Debugging Business Rule
  •  Debugging ACL
  •  Background scripts

 

SERVICENOW ADMIN 

Introduction to Service Now : 

  •  What is Service Now
  •  Why and who can use Service Now
  •  Concept of cloud computing in Service Now
  •  Introduction to ITIL foundation 
  •  Navigation and users
  •  Helpful portals, releases 

Incident Management : 

  •  Overview
  •  Incident management process
  •  Continual service improvement to incident management

Change Management : 

  •  Overview 
  •  Change management process (Raising, planning and Authorize)
  •  Change management workflow and change task
  •  Continual service improvement to change management

Problem Management : 

  •  Overview
  •  Problem management process (identify, Investigate, Resolve)
  •  Problem management workflow and problem task types
  •  Continual Service improvement to problem management
  •  Context menu

Asset and Configuration management : 

  •  Introduction to CI and Asset
  •  Class and category CI
  •  Model and type of assets
  •  CMDB Plug-in and CI Relationships

Knowledge Management : 

  •  Overview
  •  Knowledge Management Roles
  •  Application and Modules
  •  Using Knowledge
  •  Creating Knowledge
  •  Translating Knowledge
  •  Tracking and Reporting on Knowledge

SLA & SDLC : 

  •  Introduction to SLA,OLA and UPC
  •  SLA Workflow
  •  Service Level Agreement
  •  SDLC In Service now

 

 

SERVICENOW INTEGRATIONS:

Course Content  :

  •  Implementation 
  •  Review of ServiceNow Engagement Methodology
  •  Core System Setup including CMDB
  •  Application Security
  •  Integrations including introduction t LDAP and Web Services
  •  Hands-on Implementation based n functional requirements
  •  Mid Server 
  •  G-live preparation and checklist,  
  •  Performance and Coding best practices
  •  Customize Homepage

 

Trainers

rajan

MIR HASSAN ABBAS RAZVI

Mir holds 3+ years of experience in this field. His classes are completely practical oriented.

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