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Get Trained in Bpo Training from Industry led experts. Become an expert in Communication and receive a complete course certificate from GlobalEdx.
Global EDX’S INDUSTRY PARTNERS
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GlobalEdx provides the best Best Communication skills training in Hyderabad. We have well-experienced trainers to teach and bring out the good communicator from you, the ability to progress in the working world and in life without communication skills would be gradually impossible.BPO Training by GlobalEDX helps you to build your best and growing career with ease and offer 100% Placements. In our training module, Bpo course includes communication skills, Organization skills, Writing skills, Client-focused proposals, etc. The best way to learn English communication skills is to join the best BPO institute in Hyderabad is The GlobalEdx.
Global Content, Local Context
- 100+ learning modules from leading GlobalEdx faculty and industry experts
- 8 sector specific case studies conducted by experts in online and classroom training from Facebook, UI/UX, BigData, AI, DoubleClick, Java, etc..
- Doubt Resolution within 24 hours through a dedicated team of Teaching Assistants
About BPO Course:
In a simple way, BPO means Business Process Outsourcing. Bpo is a specific business function, such as customer support, Outsourcing, etc. It is allowing organizers to reach to changing their market dynamics. Organizers can not directly contact with their clients. So Bpo providers are the mediators between them for better Quality and good results for the Organizations.
Here we have 3 steps to learn Bpo training:
- Communication skills training
- Employability skills training
- Corporate training
Bpo is a fast growing industry in ITES (Information Technology Enabled Services) industry. Business process outsourcing has many corporate services including customer service, technical support, coverage process, telemarketing bookkeeping, and internet web research, etc. In Every Bpo, there should be 24/7 inbound, outbound services, thru emails and chats.another main Bpo services are like IT Help desk services help to resolve technical problems, answering product utilization queries. This Bpo training course is all about how to develop communication skills.
Career Opportunities in BPO Sector:
- Career opportunities for BPO are growing day by day for freshers and experienced graduates.
- If you have good communication skills, management skills, and a great attitude to learn fast then you will be a master in BPO.
- BPO has multiple careers like IT security analyst, Technical support analyst, Bpo analyst, telecaller, customer executive, etc
- There are two types of careers in BPO that are voice process and non-voice process, you can choose which suites more for your talent skills.
After completion of BPO Course training you should be expertized in:
- Total knowledge about what is BPO and why it is very popular nowadays’.
- You would expertise in communication skills.
- You have good knowledge of how to handle calls with customers nicely.
- You are perfect in Inter and Intrapersonal Communication and writing skills.
BPO Course modules:
The course modules are made in the systematic made in knowing in which level the trainee is in communication so to make easy Learning to the trainees quick grasping the knowledge active modules are made
Inter and Intrapersonal Communication
Decoding & Encoding
Business letters & reports
BPO Training course is designed to provide new users with knowledge. The course also includes Basic of communication skills along with different types and stage of BPO training.
Get 1-on-1 training and feedback from counselors accelerate your career now.
BPO Training Course-Curriculum and Modules.
BPO Training is one of the in-demandn demand course from the past few years. It is predicted that there would be lakhs of jobs available in the future.
Here GlobalEdx we give you an opportunity to begin your career in BPO and Customer executive support.
We have so far trained 1800+ candidates in BPO Training from various backgrounds and given a path to them via placements in different startups.
Our specialized BPO training will enable you to learn all techniques from our experienced faculty who have 12+yrs experience and make you job ready to meet leading Corporate requirements and software companies.
Become a Customer executive support expert today and become the next lucky person to be placed by GlobalEdx.com
Objective of the Course
Soft Skills Training
Syed Abdul Mujeeb
Hi, I am Mujeeb. I got trained in BPO Training and placed in Concentrix.
Hi, I am Nagaraj. I got trained in BPO training and placed in Tech Mahindra.
Hi, I am Shruthi. I got trained in BPO training and placed in First American.
UNIT 1- COMMUNICATION SKILLS
UNIT 2- CALL HANDLING SKILLS
UNIT 3- CORPORATE CULTURE
UNIT 4- CRM -THE MANAGEMENT MODEL
UNIT 5- ACHIEVING EXCELLENT CUSTOMER SERVICE THROUGH CRM
UNIT 6- SELLING SKILLS
UNIT 7- TIME MANAGEMENT
UNIT 8- STRESS MANAGEMENT
MODULE-2: ENGLISH SKILLS
UNIT 1- HOW TO LEARN ENGLISH
UNIT 2- LISTENING
UNIT 3- PRONUNCIATION
UNIT 4- VOCABULARY
UNIT 5- SPEAKING
UNIT 6- BUSINESS ENGLISH
UNIT 7- NON-VERBAL COMMUNICATION
What is BPO Training?
Training Business Process Outsourcing, also referred to as Training BPO or learning BPO, is a business strategy, and a component of the broader outsourcing industry, where a company utilizes an external supplier for the management of training processes and/or activities.
What do I take away from the course?
After completing the course we will provide a completion certificate and we will provide you placements.
When are the courses held?
Every Week new Batch starts for BPO Training.
Who can attend the BPO Training?
Graduates, Undergraduates can attend the BPO Training.
Where are the training courses held?
Training classes will be held in GlobalEdx.
Is the training both practical and theory based?
Yes, It has both theory and practical sessions.
Do you provide one-to-one training?
Yes, we provide one to one interaction to the candidate. In each batch 7-10 students will be there.